The Luxury Rental
Last updated: June 27, 2026
Introduction
The Luxury Rental (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a property, list a property, or work with us as a travel partner. By using our services, you agree to the practices described here.
This policy applies to three groups of people: guests who book or inquire about our properties, homeowners who partner with us to list their properties, and travel agents and partners who refer or arrange bookings on behalf of clients.
Information We Collect
Information you provide directly. When you book a stay, list a property, or contact us, we may collect your name, email address, phone number, mailing or billing address, payment details, government-issued identification (where required for verification or check-in), travel dates, guest counts, and any preferences or special requests you share. Homeowners may additionally provide property details, ownership or authorization documentation, banking information for payouts, and tax information. Travel agents may provide agency credentials, client booking details, and commission or payment information.
Information collected automatically. When you visit our website, we may automatically collect your IP address, browser type, device information, pages viewed, referring website, and the dates and times of your visits. We use cookies and similar technologies to support site functionality, remember your preferences, and understand how our site is used.
Information from third parties. We may receive information from payment processors, identity-verification services, background or screening providers (where applicable), travel agencies, and marketing partners who help us reach prospective guests.
How We Use Your Information
We use the information we collect to process and manage bookings and payments; verify identities and prevent fraud; communicate with you about reservations, inquiries, and account matters; coordinate between guests, homeowners, and travel partners; manage property listings and owner payouts; calculate and pay partner commissions; provide customer support; comply with legal, tax, and regulatory obligations; improve our website and services; and, where you have consented, send marketing communications about properties and offers that may interest you.
How We Share Your Information
We do not sell your personal information. We share information only as needed to operate our business, including with:
- Homeowners and property managers, who receive the guest details necessary to host a stay (such as name, dates, and guest count).
- Guests, who receive the property and host information needed to complete and enjoy a booking.
- Travel agents and partners, who receive booking confirmations and details relevant to reservations they arrange.
- Service providers, such as payment processors, identity-verification vendors, cleaning and maintenance providers, IT and hosting services, and communication platforms that perform functions on our behalf.
- Legal and regulatory authorities, when required by law, court order, or to protect the rights, property, or safety of The Luxury Rental, our users, or others.
- Business transfers, in connection with a merger, acquisition, financing, or sale of assets, in which case your information may be transferred as part of that transaction.
Payment Information
Payments are processed through trusted third-party payment processors. We do not store full payment card numbers on our own systems. Your payment details are handled in accordance with the privacy and security practices of those processors.
Cookies and Tracking
Our website uses cookies and similar technologies to operate the site, remember preferences, analyze traffic, and support marketing. You can adjust your browser settings to refuse or delete cookies, though some features of the site may not function properly as a result.
Data Retention
We retain personal information for as long as needed to provide our services, maintain your account, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Your Privacy Rights
Depending on where you live, you may have the right to access the personal information we hold about you, request corrections, request deletion, object to or restrict certain processing, withdraw consent, and opt out of marketing communications. To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by applicable law. You may unsubscribe from marketing emails at any time using the link in those messages.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Transfers
Because we serve guests, homeowners, and partners in different countries, your information may be processed and stored in countries other than your own. Where we transfer personal information across borders, we take steps to ensure it remains protected in accordance with this policy and applicable law.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
The Luxury Rental
Email: [email protected]